Introduction to Facility Management

Introduction to Facility Management is a comprehensive introduction to the dynamic and divers field of facility management. It answers questions such as: What is facility management? What does a facility management professional do? How can we classify FM-products and services? How do you set up a facility management organisation? How do you manage service processes using a master dashboard? Reflecting on current events, the book defines new and exciting roles for facility management professionals.

Introduction to Facility Management

• is the first international book on facility management, which is supplemented and commented on by facility management teachers and practitioners;
• intriguingly and enthusiastically describes the full scope of the FM-profession;
• provides a theoretical framework and insight into FM-practice.

This first international edition of the bestselling Dutch Basisboek Facility Management describes global trends and developments and international FM-standards and practices. With contributions of thought leaders, such as Diane Levine – Executive Director IFMA Foundation; Peter Ankerstjerne – Global Facility Management & Employee Services Lead at JLL and Vice-Chair of IFMA’s Board of Directors; Jens Schlüter – Head of Corporate Real Estate Enabling Functions at Zalando SE, Germany; Michiel Bakker – Director Global Workplace Programs at Google, USA; Elizabeth Nelson and Nicolas White of LAB Learn Adapt Build, The Netherlands; Susanne Balslev Nielson – FM expertise Director at Niras A/S, Denmark and member of the ISO TC 267 Facilities Management.

At www.introductiontofacilitymanagement.noordhoff.nl, Noordhoff offers a comprehensive digital learning environment called Prepzone. Prepzone allows students to prepare for exams with tests and case studies. Prepzone offers additional teaching materials such as test questions, assignments and basic PowerPoint presentations.